Instructions for your Dealing with Difficult People Course (Virtual on Zoom)

Thank you for booking onto one of ISC Medical's Dealing with Difficult People Courses. Below you will find all the information that you will need prior to the course including:

Timing of the course
Course material
Pre-course work
How to join the course
Zoom details and guidelines

Course Details

Start of the course

The course starts at 9:30 exactly.

Please note that we cannot delay the start of the course to allow for late arrivals.

If you are late to the course, you will need to wait until an appropriate time when the trainer can accept you into the meeting room. This could be a several minute wait, please be patient.

Breaks and lunch

There will be short comfort breaks throughout the day, and a 45-minute lunch break.

The timings of breaks and lunch may vary depending on trainer and group dynamics.

End of the course

The day ends around 5:00pm.

Please note that if you are in an enthusiastic and talkative group, the end of the course may be slightly delayed.

The trainer will be happy to answer any additional questions you have after the course.

Course Material

The material provided is a 51-page handout covering key techniques and topics relating to dealing with difficult people.

There is no need to read the handout before the course but please ensure you download the document and are able to access it during the course.

To download the course handout, click on the button below.

Click here to download the handout (PDF)

Pre-Course Work

There is no pre-course work or prior reading required for this course.

Virtual Venue

The virtual course will take place on the Zoom platform.

Instructions containing a private Zoom access code to join the meeting room will be sent 2 days before the course.

Check your connection. Make sure that you have a strong enough internet connection and that you can also continue the session with alternative means if you experience problems (for example, with a separate 4G connection using your phone if needed). Note that no refund or postponement is possible if you are unable to complete the session in its entirety for any reason.

Zoom Guidelines

Keep your camera and microphone on. Although we understand there may be special circumstances where you may need to switch off your camera temporarily, all candidates are expected to leave their camera on for the majority of the course. If we are unable to verify your participation throughout the day, the trainer may, at their discretion, remove you from the meeting room.

Do not multitask. Please do not do other work whilst on the course, you will retain more information if you are fully focused and being an active listener. Of course making notes is an exception.

Dress the part. We know this is a virtual course but a smart casual dress code is still encouraged... At least from the waist up!